ERP
psychologyMy Role in the Product
Managed a team of Product Owners across Users, Inventory, and Finance modules, simplifying complex operational processes through targeted product enhancements tailoring digital workflows to match how the company actually operated, rather than forcing operations to fit a rigid system.
warningProblem & Challenges
Complex, Unintuitive Processes : Core ERP workflows across Users, Inventory, and Finance were complicated and disconnected from real operational needs
High Ticket Volume : High volume of support tickets from broken or unclear workflows
No Role-Based Access : No structured access control existed; permissions were ad-hoc and inconsistent across platforms
Disconnected Systems : Multiple internal applications required separate logins, with no single entry point across platforms
architectureStrategic Execution
1Process Standardisation
Replaced custom, non-standard workflows with standardised, scalable digital processes across Users, Inventory, and Finance.
2Company-Tailored Digital Workflows
Redesigned processes to mirror the company’s actual operations, rather than generic ERP logic.
3Unified Rights Management (URMS)
Designed and rolled out URMS on an RBAC framework, replacing ad-hoc access controls with one auditable permission layer across every platform
4All in One SSO Platform
Architected a Single Sign-On platform integrating 10+ internal applications under one login, reducing friction and improving employee adoption