Experience & Impact

Overview

Senior Product Manager heading the Digital Transformation department, running a 10-person product team of Product Owners, Associate Product Managers, and a Product Analyst. Carrying end-to-end ownership of 9 products spanning HRMS, ERP, Project Management, Inventory, Recruitment, and Field Operations, building new platforms from scratch, redesigning process flows on the ones already running, integrating AI into products to accelerate operations, and using data to decide what to fix or build next.

Key Contributions

• 01Built AquaView, a GIS-powered command center using Google Maps API, KML/KMZ mapping and live project data, giving leadership a real-time view of project progress improving field-to-HQ visibility by 70%.
• 02Designed and rolled out a Unified Rights Management System (URMS) on an RBAC framework, replacing ad-hoc access controls with one auditable permission layer across every platform.
• 03Architected “All in One,” a Single Sign-On (SSO) platform integrating 10+ internal applications under one login, reducing login and improving employee adoption and productivity.
• 04Optimised workflows and business logic across ERP, HRMS, Inventory and Project Management platforms, improving usability and process efficiency, resulting in a 70% reduction in support tickets.
• 05Designed AI-powered agents for Bill Verification and Site Entry Validation, automating verification workflows and reducing turnaround time by 80% (from 4 days to 1 day) while significantly reducing manual verification effort.
• 06Directed the development of 15+ operational dashboards across project progress, workforce productivity, planning, forecasting and performance, enabling data-driven decision making for leadership.
• 07Coordinated API integrations across internal platforms, enabling seamless system interoperability and connected business workflows.
• 08Delivered Performance Management, Asset Management, Recruitment Management, Document Management and Internal Approval platforms from concept to launch, driving enterprise digital transformation by digitizing 50+ manual business workflows and enabling paperless operations.
• 09Simplified salary generation into a single-click process for 750+ Employees, reducing the payroll team from 5 members to just 1.
• 10Established product governance standards by mandating PRDs, acceptance criteria, test case validation and release readiness checks, reducing production defects by 75%, while driving backlog prioritization and product roadmap planning.

Overview

Tracked performance through product metrics tailored to each platform: DAU, MAU, NPS and stickiness for VideoMeet, response accuracy and satisfaction scores for PrivateAI GPT, and churn rate for XgenPlus, defining success metrics for each product and using a simple prioritization framework to decide what to fix next.

Key Contributions

• 01Took Jamboree from an idea to a working platform, integrating it with our video conferencing tech to power virtual schools, award shows, and other events that never needed a physical venue — managing releases end to end as new features rolled out.
• 02Evaluated competitor products firsthand, conducted SWOT analysis, and continuously refined product-market fit and differentiation to keep the value proposition relevant as the market evolved.
• 03Built the GTM and pricing strategy for VideoMeet’s B2B segment, and established the channel partner program and pricing strategy for Data PMWani.
• 04Directed the digital marketing team across SEO, Google Ads, and promotional campaigns, keeping every initiative grounded in the product’s core positioning.
• 05Produced the full suite of product documentation, PRDs, competitive battle cards, feature decks, and customer personas and ran demos myself often enough that prospect conversations fed straight back into the next round of requirements.
• 06Partnered with engineering on API integrations for VideoMeet, translating client-specific embedding requirements into working features.

Achievements in Number

• →Led VideoMeet to win the Innovation award bagging a substantial 25 lacs prize and empanelment of VideoMeet by NEGD to host Virtual events.
• →VideoMeet exceeded 100K downloads, acquired 5 million users, and achieved the milestone of crossing 10 lac meeting minutes in a day.
• →XgenPlus hit the 20 million user milestone.

Responsibilities & Impact

• 01Built and scaled a retention model that achieved 90% customer retention, the highest-performing team across Rajasthan.
• 02Conducted product demos, gathered customer feedback, and synthesized user insights to support product improvements and feature prioritization.
• 03Analyzed regional performance data and market trends to guide product positioning and support strategic decision-making.
• 04Designed a product pitch that became the standard training material for new and existing employees.